Terms and Conditions

Consumer Rights:

Mutual disputes between the Seller and the Buyer are settled by the Czech Trade Inspection Authority and proper general Czech courts.

The Buyer who is the consumer has the right to the out-of-court settlement of disputes. The Czech Trade Inspection Authority (www.coi.cz) is in charge of the supervision over the fulfilment of duties under Act No. 634/1992 Sb., on Protection of Consumers, as amended and this authority also is the body competent to settle consumer disputes out-of-court. The buyer who is the consumer may file a complaint or an application for the out-of-court settlement of a consumer dispute which arose in connection with the legal relationship between the Seller and the Buyer with the Trade Inspection Authority.

Vzájemné spory mezi Prodávajícím a Kupujícím řeší Česká obchodní inspekce a příslušné obecné soudy České republiky.

Kupující spotřebitel má právo na mimosoudní řešení sporu. Dozor nad dodržováním povinností podle zákona č. 634/1992 Sb., o ochraně spotřebitele, v platném znění, vykonává Česká obchodní inspekce (www.coi.cz), která je rovněž příslušným orgánem pro mimosoudní řešení spotřebitelských sporů. Kupující spotřebitel se může se svou stížností nebo návrhem na mimosoudní řešení spotřebitelského sporu vzniklým v souvislosti s právním vztahem mezi Prodávajícím a Kupujícím spotřebitelem obrátit na Českou obchodní inspekci.


Returns will be accepted if the below conditions are met. Refunds are made in the original form of payment. Original shipping charges are non-refundable. Return shipping charges are to be paid by the customer.

If ordering outside of the Czech Republic you are responsible for any customs, duties and taxes in addition to the shipping charges. Bill to shipper not recipient.

  1. Non-defective product must be received at StayOnline.com within 14 days after a 14 day cooling-off period from the receipt of goods date.
  2. Ship the product inside a cardboard box with sufficient packaging to prevent damage.
  3. Product must be 100% complete, in original packaging and in resalable condition or we reserve the right to deny the return or apply a partial refund.
  4. Ship via a carrier that provides tracking numbers in order to provide "signed proof of delivery" to our warehouse.
  5. You MUST include a written statement saying it is for return for refund and the reason.
  6. If for exchange, please place a new order online and we will refund the original order.
  7. Stay Online prefers you include the written statement of return on your return authorization form or a copy of your sales order. Use this as your packing list.
  8. Refunds may be delayed if not received within 14 days after the 14 day cooling off period and all refunds are subjected to the following restocking fees*:
    • 25% if returned after 30 days
    • 50% if returned after 60 days
    • 75% if returned after 90 days
    • 100% if returned after 2 years
    • *Defective products are not subjected to a restock fee.

Items returned to another address will not be refunded. Custom made, non-cancellable items are not refundable. They are final sale.

Ship returns to:
Stay Online s.r.o.
U Trati 213
252 61 Dobroviz Czech Republic

Privacy and Security:

Secure Checkout

Stay Online employs a 128-bit SSL ID from VeriSign, the world's foremost Certification Authority, to enable encryption of all transaction data through Secure Sockets Layer (SSL) technology -- the industry-standard method for protecting Web communications. The SSL security protocol provides data encryption, server authentication, message integrity and client authentication for a TCP/IP connection. Each transaction at this site is sent to the payment processing servers via a dedicated SSL TCP/IP level communication thread.

For more information:
VeriSign, Inc.
1350 Charleston Road
Mountain View, CA 94043
(650) 961-7500


We use cookies in order to process transactions. Our web site requires that a cookie be placed on your computer to track your session. A cookie is a small file that contains a string of numbers that uniquely identifies your computer to ours. This string is known as a "Session ID". WE NEVER STORE YOUR E-MAIL ADDRESS, PHYSICAL ADDRESS, CREDIT CARD NUMBER OR ANY OTHER SENSITIVE INFORMATION IN A COOKIE.

3rd Party cookies may also be used to track website performance and trends. You may block or disable 3rd party cookies at any time by using your browser's settings.

3rd Party cookies include a cookie to enable Google Analytics Demographics and Interest reporting features. Using Google's Ads Settings, users can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads. We use this information to provide better services and products to our customers.

Privacy Policy

We are not in the business of selling our customers information to third parties.
We have never sold any personally-identifiable information with any third party who was not directly involved in the processing and/or delivery of an order (i.e. Shipping carriers, smtp providers).

When you interact with StayOnline, personal data can be collected about you in order to process your request, to fulfill an order and/or send you the desired information. StayOnline is committed to the protection, confidentiality and security of personal data.

We will never sell customer information to third parties. To fulfill your order, we must share certain information with third parties, including but not limited to, the United Parcel Service (UPS), Federal Express, United States Postal Service, local courier services and our credit card payment processing services.

We will keep only the information that may be necessary to fulfill your order, is explicitly provided to us by you, or to protect our legitimate interests or for public authorities.

We keep the data and information provided by you confidential. We do not trade the data we have about you, and we do not make it commercially available to any other third party.

We have implemented organizational, administrative, technical and physical measures to protect your data from being disclosed to third parties. We will release information when we believe release is appropriate to comply with the law and to protect the rights, property and safety of our company and/or our customers. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. In the unlikely event that our company or substantially part of its assets are acquired, customer information could be one of the transferred assets.

We do maintain an opt-in mailing list so that we may notify interested (and only interested) customers of sales, specials, new items and the like. We respect and abide by any laws concerning customer's wish to opt-out at any time. If you feel you are receiving unsolicited emails that are not related to an order, you may update your preferences from a link at the bottom of such email, or by contacting us at personalprivacy@stayonline.com to reach our Data Protection Officer.

Terms and Conditions of Use:

No Warranty on Information

All materials published on this Web site are provided "AS IS" and "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Although we do our best to achieve 100% accuracy, occasionally errors and inaccuracies do occur. Information on this Web site may be inaccurate or incomplete, and may be changed or updated without notice due to market conditions, manufacturer or supplier product discontinuation, or typographical, photographic or technical errors. Stay Online may also make changes in the products, services, programs, or relationships described on this Web site at any time without notice. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.


This Web site contains links to other sites over which Stay Online s.r.o.. has no control. The inclusion of any link does not imply endorsement by Stay Online s.r.o.. of the site or the site’s owner.

Vendor Information

This Web site presents frames that contain images from the Web sites of manufacturers whose products are distributed by Stay Online s.r.o.. Except where noted, the information, materials, copyrights and trademarks in such frames belong to the manufacturers, and not to Stay Online s.r.o.. Stay Online s.r.o.. makes no claim of ownership or control over such information or materials, and represents only that Stay Online s.r.o.. has used reasonable commercial efforts to ensure that the presentation of the information and materials in the frame is an accurate presentation of information and material that appears on the manufacturer's Web site or other materials. If a product offered by Stay Online s.r.o.. is not as described, your sole remedy is to return it in unused condition.

Intellectual Property

Stay Online s.r.o.. respects the intellectual property of its vendors with regard to their Web sites and printed materials. In using the manufacturers' own images and descriptions on this Web site, Stay Online's only goal is to adhere as closely as possible to the manufacturers' own chosen methods of presentation and description when representing the manufacturers' product(s) to the end user. We do not attempt to represent these images and descriptions as our own. Stay Online s.r.o.. has made reasonable commercial efforts to secure the express consent of all vendors whose images and descriptions are represented here, and in no instance have we used any material whose owner has expressly denied us permission. However, if you believe that your work has been used in a way that is objectionable or constitutes copyright infringement, please contact us, and we will resolve the issue promptly.

Submitted Information

Stay Online s.r.o.. does not want to receive confidential or proprietary information through this Web site, except where such information is required to complete, fulfill and/or verify the legitimacy of a commercial transaction. Any information that you send to Stay Online s.r.o.., with the exception of transaction data, will be deemed not to be confidential without a separate, written and signed agreement concerning such material. Absent such an agreement, Stay Online s.r.o.. shall be under no restriction with regard to use or distribution of any information that you provide through this Web site.

Dangerous Software

Stay Online s.r.o.. has no intention of distributing software designed to deliberately cause errors in a system. However, it is your responsibility to take precautions to ensure that whatever you may download from this Web site is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature.


This Web site is Copyright© 2015-Present, Stay Online s.r.o.. All rights reserved. You may download and print one (1) copy of any material on this Web site, for use in acquiring products and/or services from this site. Any other copying, redistribution, re-transmission or publication of any material posted on this Web site is strictly prohibited without the express written consent of Stay Online s.r.o..

Right of Loss

All items purchased from this site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.


All product and company names mentioned in this Web site belong to their respective owners.

Limitation of Liability

In no event shall STAY ONLINE s.r.o.. or its agents be liable for any direct, indirect, incidental, special or consequential damages, or damages for loss of profits, revenue, data or use, incurred by you or any other party, whether in an action in contract or tort, arising from your access to, or use of, this Web site or any linked Web site or the information they contain.

STAY ONLINE s.r.o.. does not warrant or make any representations regarding the use or the results of the use of any product purchased in terms of its compatibility, correctness, accuracy, reliability or otherwise. In no event shall STAY ONLINE'S total liability to you for any and all damages, losses and causes of action exceed the amount paid by you, if any, to STAY ONLINE for the specific merchandise at issue.

Site Modification and Severability

We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

StayOnline offers a wide variety of power cords, including non-Harmonized. This supports our customers who export outside of Europe and allows them to meet the importing country’s localized standard. Please ensure the product ordered meets the appropriate country requirements.